Last updated: August 15, 2025

This website, accessible through the domain www.faceupclinics.com (hereinafter, the “Site”), is the property of FACEUP CLINICS MEXICO, SA DE CV, domiciled in Mexico City. By using this Site, you agree to the terms set forth below.

1. Acceptance of the Terms, Privacy Policy and Contact

By accessing, browsing or using this Site, as well as by making any online purchase, scheduling an appointment or making a deposit payment, you expressly state that you have read, understood and accepted these Terms and Conditions, our Privacy Policy, and authorize FACEUP CLINICS to contact you by electronic, telephone or messaging means for informational, operational and/or marketing purposes, unless you expressly indicate otherwise.

If you do not wish to receive marketing communications, you can opt out at any time by writing to 📩 info@faceupclinics.com  or by using the cancellation mechanisms included in promotional messages.

2. Use of the Site

You agree to use the Site legally, ethically, and in accordance with current Mexican legislation, without infringing the rights of third parties or affecting its operation. Use of the Site for fraudulent, defamatory, abusive purposes or that damage the reputation of the Site is prohibited. FACEUP CLINICS or its users.

3. Content of the Site

All content on the Site, including but not limited to text, images, logos, videos, graphics, trademarks and designs, is the exclusive property of FACEUP CLINICS or used under license. Reproduction, distribution, modification, or any unauthorized use without prior written consent is prohibited.

4. Online Purchases, Shipping, Exchanges and Refunds

Online purchases are subject to product availability and order confirmation by FACEUP CLINICS.

All prices published, both on the Site and in any other official media, are subject to change without notice at the sole discretion of FACEUP CLINICSThe valid and final price will be confirmed by our team. when scheduling the appointment or making the purchase.

Products can be picked up at any of our branches or shipped to the buyer's home, subject to applicable shipping costs.

Refund requests are accepted within 7 calendar days of purchase, provided the product has not been opened or used. Return shipping is the buyer's responsibility.

Returns and refunds are not accepted for opened or used products.

Exchanges are permitted within 30 calendar days of purchase, only if the product has not been used and is in perfect condition. Exchanges will be issued with credit applicable to another product in the catalog.

5. Scheduling, Deposits and Services

Scheduling appointments or procedures through the Site, WhatsApp, or other digital channels implies acceptance of these Terms and Conditions.

Deposit or advance payments made to reserve appointments are subject to the following cancellation and refund policies:

  • If the cancellation is made at least 24 hours in advance, the deposit may be fully refunded or applied as credit toward another service.

  • If the cancellation is made with less than 24 hours' notice or do not show up for the appointment, the deposit will not be refunded, but will remain as available credit for treatments in FACEUP CLINICS for a maximum period of 3 months from the original appointment date.

All medical treatments require a prior medical evaluation. performed by a specialist FACEUP CLINICS, who will determine the suitability, type of procedure, dose, and frequency based on clinical and safety criteria. No patient may request treatment without this evaluation, even if it appears listed in our catalog or advertisements.

6. Third Party Alliances and Promotions

Any alliance, benefit or promotion granted through a third party must be confirmed and communicated. only on the official channels of FACEUP CLINICS (website, institutional social networks or direct communication to the patient). FACEUP CLINICS is not responsible for any communication, promotion or discount offered by a third party that has not been officially validated and published..

7. Technological Tools and User Data

FACEUP CLINICS uses tools such as Google Analytics, Google Tag Manager, Hotjar, as well as other current or future technologies, including solutions based on artificial intelligence, to analyze user activity for the purposes of improving the Site, personalizing content, and executing digital marketing strategies.

8. Limitation of Liability

Use of this Site is at your own risk. FACEUP CLINICS will not be liable for any direct, indirect, incidental, or consequential damages resulting from access to or use of the Site, nor for errors, interruptions, or system failures.

9. Modifications to the Terms

FACEUP CLINICS reserves the right to modify these Terms and Conditions at any time. Modifications will be posted on this Site and will become effective upon posting. We recommend that you review this section periodically.

10. Links to Third Party Sites

The Site may contain links to websites operated by third parties. FACEUP CLINICS is not responsible for the content, availability or privacy practices of such sites, nor does it imply any affiliation or endorsement.

11. Applicable Law and Jurisdiction

This Site operates under the laws of the United Mexican States. Any dispute arising from its use will be resolved by the competent courts of Mexico City, expressly waiving any other jurisdiction that may apply.

12. Contact

For any questions, requests, or comments related to these Terms and Conditions, you can contact us at:
📩 info@faceupclinics.com 

13. Terms and Conditions of the FACEUP UCare Membership

Membership FACEUP UCare It is an exclusive service offered by FACEUP CLINICS, designed to provide preferential benefits for a specific period. Its acquisition and use imply full acceptance of the following terms:

  1. Validity
    Membership lasts for 12 calendar months, counted from the date of purchase. It cannot be paused, transferred, extended, or refunded under any circumstances.

  2. Personal and non-transferable use
    Membership is strictly personal. It may not be shared, transferred, or used by anyone other than the registered owner.

  3. Non-exchangeable and non-refundable
    Membership and its benefits They are not redeemable for cash or other services or products.. Once activated, No returns, cancellations or refunds are accepted.

  4. Prices subject to change
    All the prices, both regular and discounted for members, are subject to change without notice. Current prices will be available on the official website: www.faceupclinics.com and will be the only ones valid when making a purchase or scheduling a service.

  5. Medical application subject to evaluation
    All treatments performed under this membership are subject to a Prior assessment by an expert doctor from FACEUP CLINICSThe amount of product, type of treatment, and frequency will be determined exclusively by medical evaluation, based on the patient's health, actual needs, and safety. No procedures or dosages will be applied outside of what is clinically indicated, even if the patient wishes to "maximize" their membership. This is part of our fair use policy and medical ethics.

  6. Non-cumulative discounts
    The Discounts included in the membership cannot be combined with other promotions, packages or special prices.The cardholder must choose between the membership benefit or any other current promotion.

  7. Exclusive promotions for members
    Special promotions for FACEUP UCare holders will be valid. only if they have been explicitly announced by FACEUP CLINICS through its official channels: website, institutional social networks or direct communication with the patient.

  8. Coverage in all branches
    Membership is valid in all FACEUP CLINICS, including:

  • Cancun: Plaza Las Américas and Plaza Momoto

  • Mexico City: Roma Norte and Santa Fe

  • Guadalajara: Providence 4th Section

  1. Monthly gift for guests
    Once a month, the holder may give a gift of a treatment of Hollywood Carbon Peel to a friend or family member, Only if this is your first visit to any FACEUP CLINICS branchThis benefit cannot be accumulated between months or transferred outside of the corresponding period.

  2. Identity verification
    FACEUP CLINICS reserves the right to request a valid official ID at the time of using the membership, to confirm the identity of the holder and validate its use.

  3. Misuse or fraudulent use
    Any attempt at fraudulent use, impersonation, manipulation of benefits or violation of these conditions may result in the immediate cancellation of membership without any refund.

  4. Consent for communications
    By acquiring and using the membership, the holder You expressly authorize FACEUP CLINICS to send you electronic, telephone or messaging communications for informational, operational and promotional purposes.You may request to cancel these messages at any time by following the mechanisms established in our Privacy Policy.

  5. Modifications of conditions
    FACEUP CLINICS reserves the right to modify benefits, conditions and prices of this membership without prior notice. Changes will be communicated promptly through official channels and will take effect upon publication.

  6. Mandatory personalized evaluation 
    By medical regulation, All treatments are subject to evaluation and authorization by a certified medical specialistNo patient may request treatment that is not indicated, even if it is listed among their membership benefits.

  7. Non-deceptive advertising 
    The FACEUP UCare membership does not guarantee specific resultsThe effects of any treatment may vary depending on individual factors such as age, lifestyle, medical history, genetics, and consistency. FACEUP CLINICS promotes ethical, safe, and evidence-based practices, avoiding misleading advertising or advertising that creates false expectations.

  8. Limitation of liability
    The FACEUP UCare membership It does not replace medical insurance or cover emergency treatments or medical complications.Any procedure performed is done with informed consent and in accordance with FACEUP CLINICS' medical safety protocols.